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Quick Contact

Have a quick question? Send us a message and we'll be in touch shortly.

The fastest way to get started

Get Started with an Account

Book appointments, manage your NDIS profile, track invoices, and communicate with your support team - all in one place.

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Contact Information

Phone

0485 553 397

Email

[email protected]

Hours & Response Time

Monday - Friday, 9am - 5pm. We respond to all enquiries within 1 business day.

For faster service, create an account and book directly online.

How Can We Help?

Get Started Online

Create an account to book appointments, fill out your NDIS profile, and manage everything from your dashboard.

General Questions

Learn more about how Safe Hands works and what we can offer for your situation.

Explore Services

Browse the full range of services we coordinate - therapy, daily living, community participation, and more.

Feedback

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Common questions

Call 0485 553 397, email [email protected], or fill out the referral form on our website. We respond to all enquiries within 1 business day.
Our office answers calls Monday to Friday 9am to 5pm. Outside these hours, leave a voicemail or send a message and we will respond first thing the next business day. Support shifts are delivered 7 days per week.
Safe Hands is based in Newcastle NSW and services Newcastle, Lake Macquarie, Maitland, and the broader Hunter Region. We come to you — we don't operate from a public office.
Yes. Submit a referral on our website, by email, or by phone. We will reach out to the person being referred (with consent) within 1 business day to start the intake process.
No. You don't need an approved plan to get in touch. We can answer questions, help you understand the NDIS application process, and provide information about supports you may be eligible for.