Policies & Procedures
Safe Hands maintains comprehensive policies across all areas of service delivery, rights, safety, and organisational governance - in line with NDIS Practice Standards.
Safe Hands maintains comprehensive policies across all areas of service delivery, rights, safety, and organisational governance - in line with NDIS Practice Standards.
All policies are reviewed at least annually. Documents marked "View Policy" open as a full webpage - click the Print / Save as PDF button on any policy page to download it. Policies in accessible formats are available on request by calling 0485 553 397.
Protecting and upholding the rights, dignity, and autonomy of all participants
Our commitment to upholding the rights of every participant in line with the UN Convention on the Rights of Persons with Disabilities and the NDIS Act.
Safeguarding children and young people from abuse, neglect, and harm. Mandatory reporting obligations and safe culture commitments.
Framework for the use of regulated restrictive practices, authorisation requirements, and our commitment to reducing and eliminating restrictions.
How we collect, store, use, and protect personal and sensitive information
Our obligations under the Privacy Act 1988 (Cth), how we handle participant information, the Notifiable Data Breaches scheme, and your rights to access and correct your records.
How to raise concerns, make a complaint, and how we use feedback to improve
Our process for receiving, acknowledging, investigating, and resolving complaints - with timeframes, escalation steps, and external pathways.
Protections and procedures for workers and participants who raise concerns about wrongdoing, misconduct, or unsafe practices in good faith.
Responding to, reporting, and learning from incidents to keep participants and workers safe
How we identify, respond to, report, and investigate incidents including NDIS reportable incidents under s.73Z of the NDIS Act 2013.
Preparing for, responding to, and recovering from emergencies - including natural disasters, medical emergencies, and critical service disruptions.
Safe techniques for manual handling and participant transfers, worker training requirements, and risk assessment procedures.
How we plan, deliver, and manage NDIS-funded supports for every participant
Supporting participants to direct their own supports - what services are delivered, how, when, where, and by whom.
Eligibility criteria, intake process, service agreements, and the process for participants leaving or transitioning between services.
Safe storage, administration, and documentation of medication, including prescription and non-prescription medications in supported settings.
Notice requirements, fees for short-notice cancellations under NDIS Price Guide rules, and how we handle worker allocation changes.
Organisational integrity, conflicts of interest, and ethical standards for all staff
Identifying, disclosing, and managing actual and perceived conflicts of interest for directors, employees, contractors, and volunteers.
Expected standards of behaviour for all Safe Hands workers, contractors, and volunteers when delivering NDIS supports.
NDIS Worker Screening Check requirements, mandatory training, and ongoing professional development expectations for all workers.
All policies are available in Easy English, large print, audio, and other accessible formats on request. Contact our office and we will arrange it within 5 business days.