Daily living, community access, transport, youth support, and support coordination across Newcastle, Lake Macquarie, Maitland and the Hunter Valley. Self-managed and plan-managed welcome.
Safe Hands is a small Newcastle-based disability support team. We work alongside you, in your home, your community, and on the phone, to make NDIS support feel less complicated and more like real help.
Eight services that focus on living well in your own home and community. Self-managed and plan-managed welcome.
Help understanding your NDIS plan, choosing the right providers, and keeping every support on track. Often the first call we get, and the most useful one.
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Hands-on help with personal care, meal preparation, and household activities at home.
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Support to engage in social activities, community events, and build meaningful connections.
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Travel to appointments, shopping, work, and social activities across Newcastle and the Hunter.
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After-school support, school holiday programs, mentoring, and life skills for ages 7-25.
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Build healthy routines, balanced schedules, and lasting social confidence over time.
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Guidance and referrals for families and carers navigating disability support together.
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Help to prepare for work, find a job, and keep it, tailored to your goals and pace.
Learn morePhone us on 0485 553 397 or submit a referral. Tell us what you're looking for. We listen first.
We review your goals, plan management type, and area. If we're not the right fit we say so and refer you on.
Plain-language Service Agreement covering supports, rates, cancellation. You take time to read it before signing.
We match you with workers who fit your preferences. First shifts are often supervised. You can change anything at any time.
Tell us about your situation. 5-minute form. We call back within 1 business day to talk through your options. No commitment.
Sign in to your portal. Book shifts, view invoices, message your team, update your details — all in one place.
Not sure which? Call 0485 553 397 — we'll point you in the right direction.
Four reasons families and support coordinators pick us over bigger providers.
We say no when we're not the right fit and refer you on. No oversold service agreements.
Based in Newcastle. We know the community programs, the venues, and the other providers.
Your goals shape what we do. We listen first. Workers are matched to your preferences.
End or change services anytime with reasonable notice. No long contracts, no exit fees.
Safe Hands is a local NDIS support provider based in Newcastle NSW, servicing Newcastle, Lake Macquarie, Maitland, and the Hunter Region. We don't have a public office address. We come to you.
Safe Hands is currently a non-registered NDIS provider, which means we work with self-managed and plan-managed participants. We are in the process of becoming registered for agency-managed participants.
From first call to first shift is typically two weeks. We respond to enquiries within 1 business day, meet you within 5 days, and start regular shifts within two weeks. There are no waitlists.
We provide daily living support, community participation, transport assistance, personal care, social and recreational support, and capacity building. All delivered one-on-one by local Newcastle support workers.
We charge at the NDIS Price Guide rates. There are no out-of-pocket costs for participants with funded supports. Weekday daytime is around $70 per hour. Evenings and weekends are higher per the NDIS schedule.
Call 0485 553 397, email [email protected], or submit a referral on our website. We answer calls during business hours and respond to all enquiries within 1 business day.
Yes. You don't need an approved plan to contact us. We can help you understand the application process and what supports you may be eligible for. Once your plan is approved we can begin supports straight away.
Submit a referral or call us. We're a real local team in Newcastle — not a call centre. We answer in business hours and call back within one business day.
