Accessibility

Using Our Website and Services

We want this website and our services to be as easy to use as possible for people with disability, families, carers, and professionals.

Website Accessibility

We aim to follow good practice for web accessibility so that people using screen readers, keyboard-only navigation, magnification, or other assistive technology can still access key information.

Pages are structured with headings and landmarks to support screen readers.
Buttons and links are labelled with clear text, not only icons or colour.
Most text has high contrast and responsive sizing for different screens.
Forms include labels and error messages written in plain language.

If you find a part of this website hard to use with your assistive technology, please let us know so we can improve it.

Getting Help

You can contact us on 0466 441 662 or email safehands.support@gmail.com if you need help using this website or require information in another format.

Information in Other Formats

We can provide key information in different formats on request, such as:

Plain language or Easy Read summaries of our services and policies.
Large print versions of documents and forms.
Electronic copies that work with your screen reader or magnifier.

To request an alternative format, please tell us:

Which document or page you need.
Which format works best for you (for example, large print PDF or simple text email).
How we can safely send it to you.

We will do our best to meet reasonable requests within a practical timeframe.

Accessibility of Our Services

We also think about accessibility in how we deliver support, not only on the website.

We can offer phone, video, or in-person contact where appropriate.
We encourage you to bring a support person, interpreter, or advocate to meetings.
We will work with you to find accessible locations and times for appointments.
We can pause and check understanding using your preferred communication style.

If you have specific access requirements, please tell us early so we can plan together.

Give Feedback About Accessibility

If something about our website or services is not accessible for you, you can:

Use our feedback form and choose the most relevant option.
Call us on 0466 441 662.
Email safehands.support@gmail.com.

If You Need Support to Make a Complaint

You have the right to make a complaint if you are unhappy with our services. You can:

Submit a complaint through our feedback form.
Ask a trusted person or advocate to contact us on your behalf.
Contact the NDIS Quality and Safeguards Commission if you are not comfortable raising it with us or are not satisfied with our response.

More information about your rights and our complaints process is available on our Policies page.