The short version: this store works like any other shop - you pay for your order, and it ships. If you want to claim the purchase from an NDIS plan afterwards, that part is between you and your plan. Here is how people usually do it.

You pay, you keep the receipt

Every paid order gets a Stripe receipt and a tax invoice with our ABN and the item details - exactly the paperwork a claim needs.

Claiming afterwards

• Self-managed: submit the receipt through the NDIS portal or app for reimbursement the way you do for any disability-related purchase.
• Plan-managed: send the invoice and receipt to your plan manager and ask whether they can reimburse it from your Core budget.
• Not sure if it is claimable? Ask your plan manager or LAC before you order. We cannot promise what any individual plan will cover, and we do not process claims ourselves.

Why we work this way

Taking payment up front keeps prices lower and delivery faster for everyone, and it keeps the claiming decision where it belongs - with you and your plan, not a shop.

Want to understand the funding side better? The free Hunter NDIS Hub explains what the consumables budget covers and how NDIS claiming works.